Years of experience: 7
Data Entry SpecialistData EntryBilingual Communications SpecialistTranslatorCustomer Care SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Gustavo's Career Path
Aug. 2023 -Present
Wider CircleMembers Experience Outreach Specialist
United StatesConduct outreach calls to administer Net Promoter Score (NPS) surveys and gather valuable feedback from our members. Create and manage a dialing list in Salesforce, while assisting in the development of effective calling scripts. Collect, clean, organize, and visualize data to facilitate thorough analysis. Implement strategies aimed at retaining members who initially expressed disinterest in ...
Apr. 2022 -Aug. 2023
Wider CircleOutreach Specialist
Play a crucial role in promoting the Connect for Life program, a wellness initiative designed to connect members for better health. Maintain a high and consistent level of productivity, enthusiasm, and energy while making daily outbound calls. Provide assistance with SDOH by providing available resources in different states.
Sep. 2021 -Apr. 2022
Wider CircleCommunity Engagement Specialist
Promote a consensus-building approach where every member has a say in the structure of the group. Develop and support e activities of the Group. Maintain the Health and Safety of the group ensuring policies and procedures are adhered to. Support the client members to develop their own mutual support network outside of the group if they wish to do so. Gain knowledge of other services provided ...