Years of experience: 7
Data Entry AssociateTyping SpecialistData Entry SpecialistData EntryService Quality ManagerCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Faith's Career Path
Aug. 2023 -Present
Click SourceLead Customer Service Representative
London, England, United KingdomI lead the customer service rep and provide guidance, support, and ongoing training to ensure the team meets and exceeds performance targets.
I oversee day-to-day customer interactions and ensure a positive and seamless experience.
I resolve escalated customer issues promptly and effectively to further demonstrate a commitment to customer satisfaction.
I identify opportunities for process opt...
May. 2023 -Oct. 2023
Uprise ImpactLead Cold Calling Specialist
Kitchener, Ontario, CanadaMy responsibilities include:
Prospect Identification: I research and identify potential partners, investors, and collaborators aligned with Uprise Impact's mission and vision.
Cold Calling: I initiate outbound cold calls to engage prospects, introducing them to Uprise Impact's initiatives, and promoting our social impact projects.
Relationship Building: I establish and maintain professional r...
Jan. 2023 -Apr. 2023
Social AwareAppointment Setter
London, England, United KingdomHandled 50+ calls daily and covered all areas of responsibility (Single person appointment setter).
Made outbound calls to introduce company services to potential clients.
Scheduled appointments for the CEO to meet with potential clients.
Followed up with leads to ensure timely and accurate scheduling of appointments.
I developed and updated the call scripts to a more personable and applicabl...