Years of experience: 16

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Freddy's Career Path
Cloud OperatorMay. 2023 -
Feb. 2025
Canada- Provided technical support and solutions to clients (ALDO, CAE, Fairstone) ensuring high standards of service delivery and SLA compliance. - Supported and maintained SaaS and IaaS Cloud environments across AWS and Azure. - Managed and resolved client requests through ServiceNow, maintaining a client-focused approach. - Participated in operational reviews and internal projects aimed at servi...
IT Operations & SecurityMay. 2022 -
Jun. 2023
DialogueIT Operations & Security
Montreal, Quebec, CanadaHighlights: - Streamlined the onboarding/off-boarding process. - Building documentation and provided key insights. - Lead key integration initiatives for Acquisitions Opex reduction and improving collaboration. - Coaching team members on best practices. - Lead a number of knowledge-sharing lunch and learn sessions - Process improvements. - Improve DLP for multiple platforms. - Contribute to d...
Engineer Systems AdministratorJun. 2020 -
Jul. 2021
AppleEngineer Systems Administrator
Canada- Maintain and secure cloud environments. - Manage +100 Windows and Linux servers. - Incident report management. - Cloud Monitoring. - Audit & maintain PCI-DSS prod and prod environments and as well as the policies. - Maintain SLAs. - L3 Support. - Services tools migration planning and execution. - Backup, test and Audit Complex cloud environments for Integrations, Separations with no busines...

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