Years of experience: 14

Service Quality ManagerLife CoachingComputer engineerBusiness Development ManagerAccount ManagerEngineer

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Shanaka's Career Path
Technical Project Manager / Technical Lead - HSBC Digital Production Services (DPS)Jul. 2023 -
Present
HSBCTechnical Project Manager / Technical Lead - HSBC Digital Production Services (DPS)
Sri LankaActing as Technical Project Manager, leading automation and digitization projects aligned with HSBC strategy. Delivered DPS Core Data Migration Project, saving 3 FTE via Appian Platform. Migrated main Work Request Tool into Jira Service Desk to streamline request handling and reporting. Centralized DPS Document Library in Confluence, improving efficiency and compliance. Oversaw SharePoint 201...
Web Production Manager - HSBC Digital Production Services (DPS)Jun. 2022 -
Jun. 2023
HSBCWeb Production Manager - HSBC Digital Production Services (DPS)
Sri LankaDirected global content strategy and governance, aligning with brand and compliance requirements. Enhanced user engagement by 15% through analytics-driven content optimization. Partnered with UX, design, and global stakeholders to deliver omnichannel consistency.
Web Production Officer (Assistant Manager) - HSBC Global Publishing Services (GPS)Nov. 2018 -
May. 2022
HSBCWeb Production Officer (Assistant Manager) - HSBC Global Publishing Services (GPS)
Sri LankaManaged web operations across global CMS platforms. Optimized site architecture and SEO with IA/UX specialists. Reduced publishing turnaround by 25% via process improvements.

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