Years of experience: 19

Client Relations SpecialistCustomer Success ManagerCustomer ServiceBusiness Owner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Steven's Career Path
Gerente nacional de cuentasJan. 2020 -
Present
Seguritech seguridadGerente nacional de cuentas
As an Account Manager with over 18 years of experience, I oversee strategic client relationships and ensure customer satisfaction for corporate accounts. I specialize in identifying growth opportunities, coordinating multidisciplinary teams, and managing end-to-end implementation of customized solutions that drive measurable business value. Recognized for my results-driven mindset, effective ...
Account ManagerJan. 2020 -
Present
Seguritech Seguridad SASAccount Manager
Manage key corporate accounts and ensure customer satisfaction and loyalty. Lead cross-functional teams to deliver tailored security and technology solutions on time and within budget. Develop and implement account strategies to optimize growth and retention. Maintain transparent communication with stakeholders and executives.
Jefe del servicio de atención al clienteApr. 2014 -
Dec. 2020
Seguritech seguridadJefe del servicio de atención al cliente
Barranquilla, Atlántico, ColombiaAs a Customer Service Manager, I led and developed a high-performing team focused on delivering outstanding client experiences and strengthening customer loyalty. I designed and implemented service strategies that improved response times, increased satisfaction scores, and enhanced communication between the company and its clients. I’m recognized for fostering a culture of accountability, emp...

Steven's Posts

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    Cómo puedo ayudarte

    • Trabajo en equipo • Servicio al cliente • Satisfacción del cliente • Resolución de problemas • Comunicación clara • Organización eficiente • Resultados rápidos y ordenados

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    Personas que estoy buscando

    • Startups innovadoras • Empresas de seguridad electrónica • Negocios en expansión

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    Experiencia y Casos

    • Mejoré sistemas operativos y de ventas • Escalé Costa FitFest en Barranquilla • Creé la mayor comunidad CrossFit en la Costa Caribe • Trabajé con Impala, Expreso Brasilia, Vopak Colombia

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    How to contact

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