Years of experience: 11

Database CoordinatorData Entry SpecialistComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care Specialist

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Javier's Career Path
IT & Telecom Deputy DirectorDec. 2019 -
Nov. 2024
Tribunal Electoral de PanamaIT & Telecom Deputy Director
Panama, Panamá- Led IT Operations, Cybersecurity, DevOps/Cloud, ERP, and Enterprise Architecture across national systems. - Built and ran PMO; managed $65M+ portfolio delivering on time and on budget. - Directed cybersecurity operations for national elections; protected sensitive data and uptime. - Improved reliability, security posture, and service delivery through modernized infrastructure. - Partnered w...
Managing PartnerJan. 2019 -
Feb. 2022
United States, Miami- Delivered rapid cost-reduction and operational improvements for SMBs across LATAM & Caribbean. - Led procurement, contract management, ERP implementations, and process optimization. - Drove measurable productivity gains through change management and KPI frameworks.
Senior Contract ManagerMay. 2015 -
Dec. 2018
ETESASenior Contract Manager
Panama, Panamá- Managed multi-million-dollar engineering and IT contracts supporting national expansion plans. - Implemented modern procurement platform; reduced expenses by $7M+. - Revamped PMO governance; trained PMs in Agile delivery.

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