Years of experience: 10

Live ChatChat SupportHelp Desk SupportCustomer ServiceScientistWeb Developer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Innocent's Career Path
IS Service Desk AnalystJan. 2019 -
Present
Tata Consultancy ServicesIS Service Desk Analyst
Budapest, Hungary
Instructor-Life SciencesJul. 2017 -
Jul. 2018
Tata Consultancy ServicesInstructor-Life Sciences
Gurgaon, IndiaInstructional Design and Training. • Delivered virtual Instructor-Led Trainings(vILTs) to end-users of Computer applications, in the Life Sciences field. • Contributed to Instructional Design through storyboarding • Collaborated with Clients for Business Process Management, under Life Sciences. • Analysed important Data from major stakeholders
Business Trainer-Fredskorpset Norway Sira-tukole projectJan. 2016 -
Jul. 2016
EiABC Ethiopian Institute of Architecture, Building Construction and City DevelopmentBusiness Trainer-Fredskorpset Norway Sira-tukole project
Addis ababa• Delivered entrepreneurship skills training to Entrepreneurship Hubs. University students and Community members • Created customised content for Entrepreneurship Training material based on the Target Audience • Created and managed Mentorship clubs through the University Center of Entrepreneurship, and mentored students • Organised Youth Entrepreneurship forum that impacted over 2000 youths n...

Innocent's Posts

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    About myself

    With 5 years of experience in global IT support for Consumer Products and Life Sciences, I excel in first-level Service Desk operations using ServiceNow, handling up to 400 monthly user interactions efficiently.

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    Job Description

    Seeking a position with the flexibility to work remotely, allowing for a seamless integration of professional responsibilities and personal commitments while maintaining high productivity and support quality.

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    How to contact

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