Years of experience: 4
Bilingual Communications SpecialistCall CenterProject ManagerContent WriterCustomer Success ManagerTechnology
Trust Score
Exceptionally trusted; proven professional excellence.
Tatiana's Career Path
May. 2025 -Present
Bewor TechCUSTOMER SUCCESS MANAGER
GRANADA, ANDALUSIA
Oct. 2023 -Nov. 2024
Cover GeniusSupport Specialist
UruguayAs a Support Specialist at Cover Genius, I was responsible for delivering end-to-end customer support across B2C and B2B channels, while contributing directly to content creation, internal process optimization, and cross-functional collaboration to enhance customer experience and product adoption. Key Responsibilities & Achievements: - Handled B2C support tickets from basic inquiries to high-...
Sep. 2019 -Dec. 2021
Mercado LibreFraud Detection representative
Montevideo, UruguayKey Responsibilities & Achievements: Conducted in-depth analysis of payments via virtual wallets, credit/debit cards, and wire transfers to prevent fraudulent activities and protect customer assets. Monitored and identified compromised accounts at risk of hacking, executing preventive account blocks and guiding customers through secure recovery processes. Developed detailed reports on emergin...