Years of experience: 6

Data Entry SpecialistData EntryProject CoordinatorOffice AdministratorAssistantCall Center Trainer

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Zachary's Career Path
Hospitality and Operations DirectorApr. 2025 -
Present
Liberty HillHospitality and Operations Director
Director of the Hospitality and Operations programs for a short term rental property management company. Overseeing a team of 20 people across two divisions, with approximately 130 active properties.
General ManagerAug. 2024 -
Apr. 2025
Sacred Beast DinerGeneral Manager
Director of OperationsMar. 2023 -
Jun. 2024
Guilfoil and Wulfson HospitalityDirector of Operations
Cincinnati, Ohio, United States

Zachary's Posts

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    How I can help you

    Resolve issues efficiently by training agents to maintain a unified brand voice, ensuring satisfaction and profitability. Review SOPs and customer feedback to identify and fix operational gaps, creating actionable improvement plans.

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    People I am looking for

    Looking for clients such as: - Small businesses in brick and mortar or the digital space. - I specialize in food and beverage, short term rentals, tourism, retail, and real estate.

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    Experience & Cases

    Achievements: - Increased Airbnb rating from 4.75 to 4.8+ for a user with over 10k reviews - Retrained communication teams - Developed clear SOPs Previous clients: - Liberty Hill - Sacred Beast - e19 - El Che Steakhouse and Bar

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    How to contact

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