Augustine's Posts
- 0Augustine Chiezugo Alanwoke
Customer Support Specialist/Operations Specialist
is looking for a jobCustomer Support/Operations Analyst - 0
About myself
With over 4 years in FinTech, EdTech, and corporate services, I excel in process optimization and project management. Improved Zendesk workflows to cut resolution time by 25%. Led a support team, enhancing product adoption for 200,000 users. Achieved 100% SLA adherence, influencing product strategy.
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Job Description
I aim to utilize my skills in Customer Support/Operations to enhance data-driven efficiency and sustainable profitability, seeking opportunities to drive impactful change and deliver outstanding results in dynamic environments.
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How to contact
- 0Augustine Chiezugo Alanwoke
Customer Support Specialist/Operations Specialist
is willing to share expertiseData Analytics & Data Entry Solutions - 0
How I can help you
• Clean and monitor data pipelines • Optimize inventory levels • Explore data for insights • Predict churn using key indicators
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People I am looking for
- Small businesses - Startups - Solo entrepreneurs If it's you - hurry, let's set up a call, it's free! If you know someone potentially interested - I'd be grateful for an intro.
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Experience & Cases
- 6+ yrs of professional experience in Corporate services. - Adept with SQL, Zendesk, Asana, and Google Workspace. - Led a team of 15 colleagues supporting 200,000+ customers across 8 countries in Africa. Companies helped: ALX (improved support ticket resolution time by 25%).
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How to contact