Years of experience: 10

EditorProofreaderContent WriterCopywriterCopywritingCustomer Retention Specialist

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Exceptionally trusted; proven professional excellence.

80%
Mpumelelo's Career Path
Co-FounderOct. 2024 -
Present
Perkily.ioCo-Founder
City of Johannesburg, Gauteng, South AfricaPerkily is revolutionizing healthcare and wellness engagement through the power of AI and loyalty. As Co-Founder, I lead product strategy, growth, and partnerships—building a smarter, patient-centric experience for clinics, pharmacies, and wellness brands. What I Do: Vision & Leadership: Defined and executed the strategic roadmap to bring an AI-powered, loyalty-driven healthcare platform to l...
Senior Customer Success ConsultantJun. 2023 -
Present
Softlytic.ioSenior Customer Success Consultant
City of Johannesburg, Gauteng, South AfricaAs a Customer Success Consultant at Softlytic, I partner with businesses to design and execute strategies that maximise client satisfaction, retention, and lifetime value. My role blends strategic advisory, operational execution, and relationship management, ensuring that every client engagement translates into measurable business growth. Core Responsibilities Client Strategy & Onboarding – D...
Customer Success AdvisorAug. 2022 -
Present
Harvest AnimationCustomer Success Advisor
City of Johannesburg, Gauteng, South AfricaI am one of the latest founding employees of Harvest Animation and I am responsible for the Client Engagement portfolio (fractional role), overseeing both Customer Success and Growth Management initiatives. At Harvest Animation, we specialise in delivering our clients’ communication, training and education initiatives through animation and infographics. We design, develop and deliver animatio...

Mpumelelo's Posts

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    About myself

    Expert in building and nurturing client relationships, with proven skills in client retention, upsells, and account management. Successfully increased product adoption rates and reduced churn, boosting both upsells and retention.

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    Job Description

    Seeking a senior global role in customer success, primarily within tech and marketing companies, where I can leverage my skills and experience to drive client satisfaction and business growth.

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    How to contact

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