About myself

Joined a crypto startup as employee #10 and helped scale it to a $1B valuation and 1M+ users. Built and led fraud, AML, compliance, payments, and customer operations from scratch, creating a robust back-office foundation for hypergrowth.

Job Description

Cut customer support response time from 12 hours to under 1 hour with 24/7 coverage, achieving a 12x SLA improvement. Automated fraud and AML workflows to keep reviews under 2 hours at scale, launched 100,000+ cards, and grew into leading a 12–15 person cross-functional team.

Additional Slide

Seeking a fully remote Senior Operations Manager role in a high-growth, product-led company, with clear opportunities to scale teams, own critical operational domains, and grow into broader leadership responsibilities while driving measurable business impact.

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Experience & Cases

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