Years of experience: 8

CRM managerAssociateBusiness AnalystBI AnalystData AnalystSystem Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eunice's Career Path
Business Analyst | CommercialJan. 2020 -
Present
PHASTARBusiness Analyst | Commercial
Global• Overhauled the CRM environment by migrating from a legacy system to Salesforce and improved data accuracy and creating a unified view of customer information. • Automated key processes within Salesforce (including lead routing and reporting workflows) and integrated tools like Qlik Sense and AI/ML solutions, significantly reducing manual efforts and enabling real-time insights for the sales...
Sales Operations AnalystMar. 2018 -
Dec. 2019
YusudiSales Operations Analyst
Kenya• Upgraded CRM usage from Google Sheets to a robust CRM platform, enabling automated workflows and more efficient data management. • Increased repeat business through improved client relationship tracking and targeted marketing strategies. • Designed feedback loops via surveys and Net Promoter Score analysis to continuously improve customer satisfaction. • Automated data analysis using Zapier...
Data Manager (College industrial attachment)Sep. 2017 -
Dec. 2017
Hope Valley Family InstituteData Manager (College industrial attachment)
Nyahururu, Kenya• Accelerated project completion by integrating Excel as a temporary database tool, replacing lengthy paper-based workflows. • Developed questionnaires for the Monitoring & Evaluation team, streamlining data collection and aligning outcomes with project goals. • Contributed to proposal writing that secured crucial funding from USAID for community-focused programs. • Supported budget planning ...

Eunice's Posts

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    About myself

    Experienced in commercial operations and analytics, I leverage data-driven strategies to optimize CRM and revenue. By enhancing systems and processes, I improved forecasting, influenced sales, and achieved a 4-7% revenue boost in 2024. My Salesforce integration expertise recovered critical revenue.

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    Job Description

    Seeking a remote position to oversee CRM systems and conduct business analytics, aiming to drive strategic growth in a global B2B environment. I aspire to contribute to a forward-thinking company by utilizing my skills in data analysis and CRM management.

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    How to contact

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