Years of experience: 14

Customer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceBrand Designer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Feri's Career Path
CX StrategistSep. 2025 -
Present
AKQACX Strategist
Tokyo, Japan
Country Manager – JapanJul. 2025 -
Present
IxDF - Interaction Design FoundationCountry Manager – Japan
Tokyo, JapanI support and grow the Interaction Design Foundation’s local community by empowering Local Leaders, fostering collaboration, and promoting knowledge-sharing across UX/UI, CX, Service design, and digital innovation.
PdM, Service Designer, CX/ UX consultantNov. 2023 -
Sep. 2025
Arsaga Partners, Inc.PdM, Service Designer, CX/ UX consultant
Tokyo, Japan• Led design consulting for major clients like Walt Disney Japan, Mitsubishi Estate Group, and more. • Introduced CX, and Service Design methodologies to drive user-centered innovation. • Conducted qualitative and quantitative research to identify user pain points and visualize experiences.

Feri's Posts

  • 0

    How I can help you

    Fereshteh Samavi is a trilingual experience designer based in Tokyo, specializing in strategic design to create user-centered products. Her work aims to boost customer engagement, increase sales, and drive long-term growth for businesses.

  • 0

    People I am looking for

    The role involves collaborating with clients to understand their challenges and desired outcomes. The designer employs a human-centered approach using research, empathy, and creativity to develop solutions that are both user-friendly and aligned with business goals.

  • 0

    Experience & Cases

    Required Skills: - Strategic design expertise - User-centered design focus - Strong client collaboration - Human-centered design approach - Creativity and empathy in problem-solving

  • 0

    Salary & Benefits: - Competitive salary (details not specified) - Opportunities for professional growth - Collaborative and creative work environment - Engagement in meaningful projects

  • 0

    How to contact

No responses yet
0