Years of experience: 36

Document ProcessorData Entry AssociateMedicalProject CoordinatorAssistantClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alan's Career Path
Chief Operations OfficerMar. 2023 -
Present
CendynChief Operations Officer
As Chief Operating Officer of a $100M PE-owned SaaS technology company, leads global service and delivery operations encompassing Onboarding & Services, Technical Support, Training, Customer Success, Knowland Event Management, and Digital Marketing. โ˜‘๏ธ๐—ฃ๐—ฟ๐—ผ๐—ณ๐—ถ๐˜๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ง๐˜‚๐—ฟ๐—ป๐—ฎ๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ: Stabilized Professional Services business, improving from negative margins to 20%+ gross margi...
Global Client Success Leader, Strategy and ProgramsJan. 2022 -
Dec. 2023
Rimini StreetGlobal Client Success Leader, Strategy and Programs
Austin, TXGlobal third party Enterprise software support provider for IBM, Microsoft, Oracle, Salesforce and SAP products, with savings up to 90% on total cost of support.
Chief Operating OfficerSep. 2020 -
Jul. 2022
MitratechChief Operating Officer
Austin, Texas, United StatesServed on the executive leadership team of a $180M PE-backed SaaS company valued at $1.55B, overseeing Professional Services, Product Support, Engineering, Cloud Hosting, and IT. โ˜‘๏ธ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—˜๐˜…๐—ถ๐˜:Directed all technical due-diligence tracks for company sale, enabling a $1.55B valuation and record investor returns. โ˜‘๏ธ๐— ๐—ฎ๐—ฟ๐—ด๐—ถ๐—ป ๐—˜๐˜…๐—ฝ๐—ฎ๐—ป๐˜€๐—ถ๐—ผ๐—ป: Increased Professional Services ...

Alan's Posts

  • 0

    How I can help you

    โ€ข Pre-acquisition due diligence โ€ข Carve-outs โ€ข Post-acquisition integration โ€ข Value creation plans โ€ข Optimization โ€ข Exit advisory โ€ข Executive consulting

  • 0

    People I am looking for

    โ€ข Target clients: Enterprise SaaS B2B companies and Private Equity Firms

  • 0

    Experience & Cases

    โ€ข Improved profitability over 20% at Cendyn โ€ข AI-driven support cut resolution times by 25% โ€ข Directed Mitratech to $1.55B exit โ€ข 25% annual revenue growth at Conga โ€ข Clients: Private equity firms, SaaS companies

  • 0

    How to contact

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