Years of experience: 9

JamaicaMedicalChat SupportHelp Desk SupportCustomer ServiceTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Adam's Career Path
Senior Information Technology SpecialistOct. 2018 -
Dec. 2024
ibexSenior Information Technology Specialist
Portmore, Saint Catherine, Jamaica• All the functions performed by IT Field Support • Works with IT Director to understand, support, and communicate IT initiatives in the sites • Responsible for being primary contact with other departments, to fully understand business needs, and be able to offer solutions that meet both operational and IT goals and needs • Responsible for the service support for all technology in the contact...
Information Technology SpecialistJun. 2017 -
Oct. 2018
ibexInformation Technology Specialist
Portmore, Saint Catherine, Jamaica• Efficiently troubleshot and repaired PCs and mobile equipment to cut company costs and maximize productivity. • Completed preventive maintenance on machines to enhance production and maintain quality. • Inspected and tested faulty circuit boards and microprocessors. • Adhered to safety protocols and policies to reduce workplace hazards. • Updated and replaced outdated drivers and software f...
Customer Service AssociateJul. 2016 -
Jun. 2017
ibexCustomer Service Associate
Portmore, Saint Catherine, Jamaica• Keeping records of customer interactions, transactions, comments, and complaints • Acknowledging and resolving customer complaints • Responding promptly to customer inquiries • Assisted customer riding with Lyft queries regarding the use of service • Resolve discrepancies regard fair cost and authorization hold • Communicating with customers through various channels • Promoted superior expe...

Adam's Posts

  • 2

    How I can help you

    • Internet, printer, PC issues resolution • Active Directory management • Strategic partner for business growth • End-to-end IT lifecycle management • Proactive maintenance and security • User-centric support and training • Proven scalability for large environments

  • 2

    People I am looking for

    • Small to medium-sized businesses • Heavy reliance on technology • Limited in-house IT resources • Experience business disruptions • Need proactive IT management • Focus on core business operations

  • 2

    Experience & Cases

    • Centralized IT for growth • Rapid deployment of 1,000+ workstations • Automated IT service delivery • Newport-fersan, Ibex as clients

  • 2

    How to contact

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