Years of experience: 10
Customer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Andrew's Career Path
Oct. 2025 -Present
Avinode GroupCustomer Success Manager
United States, DallasCustomer Success Manager helping teams better understand leverage the Avinode platform.
Sep. 2024 -Jul. 2025
MoveHQSenior Scaled Customer Success Manager
Internal Operations & Workflow Development
- Built internal resources and workflows to enhance team cohesion and operational efficiency.
- Designed and implemented end-to-end process workflows to streamline customer onboarding, reducing time-to-value by 30%. Digital Customer Success
- Designed and scaled communications for training and customer workshops, effectively reaching over 600 account...
Oct. 2023 -Sep. 2024
ClickUpCustomer Success Digital Program Manager
Customer Retention & Campaign Strategy
- Built targeted digital campaigns aimed at re-engaging non-responsive accounts at risk of churn. Process Development
- Developed and implemented scalable processes to support the Customer Success organization. Tooling & Efficiency
- Conducted audits and evaluations of tooling usage to reduce costs and improve efficiency across departments. Cross-Functio...