Years of experience: 15

Data Entry SpecialistService Quality ManagerCustomer Care SpecialistChat SupportClient Relations SpecialistCase Manager

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Stephen's Career Path
Research Design and Innovation ConsultantAug. 2021 -
Present
ThinkPlaceResearch Design and Innovation Consultant
KenyaI have collaborated, managed, and led projects that address complex developmental challenges across sectors, including Maternal Health, Sexual And Reproductive Health And Rights, HIV/AIDS, Gender-Based Violence, Nutrition (MIYCN), Disability, Education, Immunization, Supply Chains, And Migrant And Refugee Welfare. My work is focused on capacity building, behavior change, and designing resilie...
Research and Project Management ConsultantJan. 2018 -
Mar. 2021
Population CouncilResearch and Project Management Consultant
KenyaDeveloped and implemented process and program initiatives to ensure alignment with organizational goals and objectives, driving efficient and impactful project execution. Monitored and evaluated project performance by regularly reviewing milestones, deliverables, and budget allocation to ensure adherence to timelines and financial parameters. Conducted in-depth research to gather relevant dat...
Operations ManagerMar. 2016 -
Dec. 2017
Sideways Tours & Car HireOperations Manager
Nairobi County, KenyaManaged, coordinated and monitored the operations of various departments within the organization, ensuring seamless workflows and alignment with organizational goals. By leveraging financial data, contributed to profitability improvements and maintained control over operational budgets while devising strategies for the financial well-being of the company. Formulated and enhanced processes and...

Stephen's Posts

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    How I can help you

    I identify user pain points and translate them into scalable solutions by designing behavior change strategies and co-creating tools. My work addresses low program uptake and ineffective communication, creating impactful, measurable interventions.

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    People I am looking for

    Looking for: - Organizations in health, education, sustainability - Startups scaling user-centered products - Entrepreneurs designing community solutions - Consulting firms for joint projects - Researchers in systems change - Nonprofits exploring design strategies

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    Experience & Cases

    Achievements: - 10+ years leading HCD projects - 40+ interventions for major clients - Improved health and education outcomes - Trained 200+ partners - Strengthened systems in 6+ countries

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    How to contact

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    How I can help you

    I offer solutions to customer issues with a focus on achieving excellence. - Proficient in CRM systems - Skilled in customer retention - Committed to quality service

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    People I am looking for

    Seeking collaboration with: - Established firms with strong customer bases - Startups facing initial challenges

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    Experience & Cases

    Achievements: - Enhanced customer service for the top telecom company, boosting service usage and retention. Previous Clients: - Not applicable

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    How to contact

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