Years of experience: 9

Data EntryEditorProofreaderContent WriterCustomer Care SpecialistClient Relations Specialist

Trust Score

Highly reliable; strong professional involvement.

70%
Nikki's Career Path
Account ManagerMay. 2024 -
Oct. 2025
BComAccount Manager
• Served as the primary point of contact for multiple fundraising clients, ensuring transparency and open communication. • Managed projects from inception to completion, coordinating resources to meet deadlines and budget constraints. • Delivered regular updates and reports to clients, fostering strong relationships and trust.
Client Success Manager at Inbound Back OfficeJul. 2020 -
May. 2024
Inbound Back OfficeClient Success Manager at Inbound Back Office
• Conducted sales calls with interested prospects • Onboarded new clients to ensure a smooth transition • Utilizing HubSpot CRM, reached out to 100+ accounts regularly to check on needs, understanding business operations, and offering services • Resolved issues in a manner that ensured client and team satisfaction • Evaluated customer problems, implemented resolutions, and followed up with cl...
Operations ManagerAug. 2019 -
Jul. 2020
Inbound Back OfficeOperations Manager
• Supervised operations staff and kept 75 employees compliant with company policies and procedures. • Led hiring, onboarding, and training of new hires to fulfill business requirements. • Conducted sales calls for interested prospective customers • Onboarded new customers to ensure a seamless transition in working with the team • Resolved client issues with the team, ensuring a positive outco...