Years of experience: 17

Bilingual Communications SpecialistLanguage SpecialistTranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nataly's Career Path
Director of Community EngagementApr. 2025 -
Present
BaseStack LivingDirector of Community Engagement
FranchiseeOct. 2023 -
Present
Not Just TravelFranchisee
United KingdomIf you want to travel, reach out, and let me use my time to save yours.
Head of CommunitySep. 2022 -
Dec. 2023
Boundless LifeHead of Community
GlobalHelping build the next generation of kids, kinder to people and to the planet whilst giving you back the freedom to explore the world.

Nataly's Posts

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    How I can help you

    Experienced in training, onboarding, and customer engagement, I bring over 16 years of expertise in creating people-focused solutions and delivering seamless projects. I combine strategic thinking with a strong eye for detail and offer creative consulting and translation services

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    People I am looking for

    Ideal Clients • Value collaboration and expertise • Struggle to identify what’s holding back engagement • Want to reduce churn and increase repeat sales • Are open to giving access across teams (support, ops, delivery, sales) to uncover what’s missing and drive improvement

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    Experience & Cases

    Achievements: - Reduced client complaints by 90% with clear onboarding and clearer sales training. - Boosted reviews from 3 to 5 stars in 45 days with CSAT and action plan - Achieved 80% retention rates within 6 months with active offline engagement

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    How to contact

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