Years of experience: 21

United StatesService Quality ManagerCustomer ServiceCall Center SupervisorCall CenterExecutive Coach

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Burton's Career Path
Project Management ExecutiveMay. 2025 -
Sep. 2025
CB&A Project Management Services, LLCProject Management Executive
Greater Houston
Senior Vice President, Head of COE Shared ServicesOct. 2021 -
Jul. 2024
Warner Music GroupSenior Vice President, Head of COE Shared Services
Nashville, Tennessee, United StatesI drove excellence and exceptional performance by delivering strategic direction. This role allowed me to lead all aspects of business, covering procure to pay, order to cash, and record to report. In addition to my business leadership, I collaborate with SVP Finance Transformation and IT to modernize UATs and global processes. My notable achievements have been: • Instituted organizational mo...
Executive Director, Global Business Services (GBS)Oct. 2019 -
Oct. 2021
Louisiana-Pacific CorporationExecutive Director, Global Business Services (GBS)
Greater Nashville Area, TNAs an Executive Director, I delivered strategic direction to ensure superb operational performance. Throughout this role, I implemented customer-focused strategies by collaborating with C-level executives. Moreover, I led financial aspects of business, covering control, budget, and performance metrics. My passion enabled me to synchronize global approach and strategy in coordination with HR, ...

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