Years of experience: 20

Service Quality ManagerLive ChatChat SupportCase ManagerChief Customer Officer (CCO)Help Desk Support

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Filip's Career Path
Head Of OperationsJul. 2021 -
Present
RivertyHead Of Operations
Riverty (former Arvato Financial Solutions) • Accountable for Fraud Prevention services • Management of e-Comm Fraud prevention service operation teams • International Teams and Multisite operations • Development of e-Comm Fraud investigation processes • Responsible for strategic planning and forecasting • Vendor & Contract Management • Operational execution of business processes • Delivery o...
Head Of OperationsJan. 2018 -
May. 2021
reBuy Electronic Services Polska sp. z o.o.Head Of Operations
Poznan, Greater Poland District, Poland- Managed and developed service operations center of 180+ FTE - Regularly implemented & executed OKRs and mid-term strategies based on mission, vision and values - Responsible for strategic mid-term planning and forecasting - Operational execution of business processes - Identified & analyzed B2C and B2B customer needs - Introduced and developed numerous tools and standards based on LEAN solu...
Executive Director OperationsJun. 2016 -
Jan. 2018
RTS Polska sp. z o.o.Executive Director Operations
Poznan, Greater Poland District, Poland• Operational Execution: - Responsible for overall business operations, production, internal and external services - Supervised correct transition and implementation of operational processes between RTS sites and co-companies - Increased profitability of subordinate areas by 20% - Designed and supported development of business solutions, eliminating over-processing and motion waste - Introduc...

Filip's Posts

  • 0

    How I can help you

    Addressing Fintech & Customer Service Challenges: - Analyze current setup and needs - Inquire to uncover root causes - Diagnose issues to enhance customer experiences

  • 0

    People I am looking for

    Ideal Clients: - BPO companies - Fintech organisations - Customer Experience talents

  • 0

    Experience & Cases

    Proven Achievements: - Managed service centers - Led account setups and transitions - Ensured best practices in BPO/SSC - Strong leadership and adaptability

  • 0

    How to contact

No responses yet
0