Years of experience: 9

AssistantCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Olga's Career Path
Project Manager Scrum MasterMar. 2022 -
Present
CODETIQProject Manager Scrum Master
Belgrade, Serbia• Guide development teams using Agile methodologies for project coordination at CODETIQ. • Assiste Product Owner with Backlog management and requirement analysis. • Organize and lead meetings following the Scrum framework. • Manage project scope and deadlines effectively.
Associate, Financial Software Support ConsultantJan. 2020 -
Mar. 2022
BlackRockAssociate, Financial Software Support Consultant
Belgrade, Serbia• Assisted clients with FrontInvest application usage, analyzed and corrected anomalies, and conducted regular calls and meetings to maintain client relationships. • Provided user training, demonstrations, and recommended software solutions based on client requirements. • Managed client escalations to ensure customer satisfaction.
Financial Software Support ConsultantJul. 2018 -
Jan. 2020
eFrontFinancial Software Support Consultant

Olga's Posts

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    How I can help you

    Led new project launch: defined scope/goals with stakeholders, coordinated cross-functional teams, tracked progress in Jira, managed risks. Improved customer satisfaction with feedback analysis, empathy training, follow-up process, and product team feedback loop.

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    People I am looking for

    Seeking clients: • Businesses of all sizes • Focus on small businesses • Startups looking for project management and admin expertise.

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    Experience & Cases

    Achievements: • Organized successful client visits, strengthening trust • Launched projects with clear communication channels • Managed high-demand clients with proactive feedback Orginized successfull bachelorette trip for 10girls as well as all familly trips are handled by me

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    How to contact

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