Years of experience: 7

Data Entry SpecialistData EntryCustomer ServiceCustomer Success ManagerAccount ManagerProject Manager

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Ellie's Career Path
Technical Account Manager | Client Partner | API Integration | E2E SaaS ExecutionJan. 2025 -
Sep. 2025
Plein Air AgencyTechnical Account Manager | Client Partner | API Integration | E2E SaaS Execution
Operate as a core team member at a fast-paced agency by driving the delivery of 6+ web and mobile applications which consists of full implementation cycles— technical discovery, sprint planning, QA, and post-launch support. Managed 9 client accounts simultaneously, acting as the key liaison between stakeholders and internal teams to translate business requirements into technical solutions. En...
Associate Implementation Manager | SaaS Implementation | Agile Project Management | Customer SuccessMay. 2023 -
Dec. 2024
JellyvisionAssociate Implementation Manager | SaaS Implementation | Agile Project Management | Customer Success
Implemented ALEX software for over 120+ medium to large organizations during Open Enrollment season by leveraging agile methodology, Salesforce, and Jira to streamline deployment processes. Conducted 30+ customer kick-off calls via Zoom to guide clients through implementation and navigate Jellyvision’s configuration platform. Fostered 50+ customer relationships by diagnosing and eliminating r...
Closing Administrator | Compliance | Automation | Cross-Functional CollaborationOct. 2020 -
May. 2023
CrossCountry Mortgage, LLCClosing Administrator | Compliance | Automation | Cross-Functional Collaboration
Spearheaded development of a comprehensive training program and onboarding procedure for a 20-member administration team, reducing training time by 30% while elevating team proficiency by 15%. Developed automation efforts by creating a cross-functional collaboration program between 2 teams; the closing administrative team and the software implementation team. Optimized process of auditing bor...

Ellie's Posts

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    How I can help you

    • Provide insights on past campaigns • Collaborate to develop new strategies • Review marketing efforts and KPIs • Adjust tactics to enhance performance

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    People I am looking for

    • Major hospitality groups • Property management companies

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    Experience & Cases

    • Boosted brand visibility • Designed impactful marketing campaigns • Increased awareness from 65% to 80% • Worked with small businesses and startups

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    How to contact

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