Years of experience: 30
United StatesService Quality ManagerChief Customer Officer (CCO)Customer ServiceCall Center SupervisorSales Representative
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Shannon's Career Path
Dec. 2023 -Present
HPNorth America Channel Managed Solutions Lead
Ormond Beach, Florida, United StatesBringing new Channel Managed Solution offers to market in Print, Device and Collaboration. Pitched to 75+ partners, garnered feedback, pivoting offer based on needs. Growing partner funnel from zero to 49+ and building deal funnel from zero to ~2M. Additional offer improvements expect to increase funnel x20. Created cross-functional MS channel management governance for ~25 NA key stakeholders...
Mar. 2019 -Nov. 2023
HPHead of US PS Commercial Channel Services Sales
Ormond Beach, Florida, United StatesLead US PS Commercial Channel Sales Team focused on Services Sales Specialty XaaS. 1HFY23 Overachieved quota at 116%. 2H FY22 Overachieved quota at 132% up 23% YoY. 1HFY22 sales flat YoY in constrained time where others declined. 2HFY21, attach up 16% YoY, 1H FY21 Overachieved quota at 109% with 14% YoY growth. 1H20 growth at 37% YoY (T2, NSP). 2H FY19 overachieved quota at 109%. In addition ...
May. 2015 -Feb. 2019
HPSr. Manager, Personal Systems Packaged Services for Commercial and Consumer
Houston, Texas, United StatesManaged $450M in P&L’s with 13% and 8% YoY growth in orders with 13% YoY unit growth & a 40% attach rate up 5 points YoY, 19% YoY margin growth. setting a new attach record. Exceeding annual sales quota at a 102% exit. In the Top quartile for VIA ‘Engagement’. ‘Meaningful Work’ scored 21 points higher than the VIA benchmark.