Years of experience: 16
Data Entry SpecialistData EntryChat SupportCustomer Success ManagerHelp Desk SupportCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Marisa's Career Path
Apr. 2022 -Present
EpicorInfrastructure Support Specialist
RemoteDeliver flawless service to over 145 organizations by maintaining robust server, workstation, and network operations, directly supporting SLA-driven environments. Accelerate resolution pipelines by collaborating with developers to eliminate persistent blockers and refine technical workflows. Reduce recurring issues by facilitating in-depth failure reviews and implementing intelligent automati...
Sep. 2016 -Apr. 2022
Hardscrabble FarmsInfrastructure and Operations Lead
United StatesReinforced infrastructure durability by assessing legacy systems and rolling out modernized hardware and software ecosystems. Refined deployment environments by performing diagnostic deep dives and adjusting architecture to align with emerging trends. Guided long-term IT direction by conducting technical diagnostics and aligning system improvements with organizational milestones.
• Transforme...
Oct. 2011 -Apr. 2017
Harvest Moon Farm & OrchardCustomer Service & Events/Marketing Specialist
North Salem, New York, United StatesAmplified digital interaction by rebuilding website with UX-forward design and SEO enhancements, driving visibility and retention. Cultivated high guest satisfaction by managing seasonal event logistics and addressing client needs in real time. Initiated community outreach campaigns that significantly expanded local market share and promoted brand loyalty.
• Surpassed 1M website views in five...