Emily's Posts
- 0Emily Workman Harris
Customer Experience & Process Improvement Strategist
is willing to share expertiseCustomer Experience Strategy - 0
How I can help you
Bridge customer expectation gaps to enhance retention, revenue, and efficiency. Boost mid-market growth with customer-focused systems. Implement tech, train teams, and use dashboards for lasting results. Outcomes: +15ā25% retention, 20ā30% faster cycles, increased NRR, and profit in 90 days.
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People I am looking for
Ideal clients: - oilfield services - home/pro services (HVAC, plumbing, restoration, staffing) - multi-site healthcare (dental, urgent care) - B2B SaaS/MSPs; franchises/dealerships (auto, fitness, equipment) - PE roll-ups needing 90-day standardization.
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Experience & Cases
Executive-friendly Operator with a record of fast outcomes. 25% faster hiring, 15% better retention, 100 hires in one quarter, and dashboards leaders use weekly. I implement tech, training, and SLAs so changes stick. Clients: global agency division, SI partner, SaaS, services
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