Years of experience: 16

EducationCall CenterC-level ExecutiveCustomer ServiceConsulting

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Christina's Career Path
Director of Training, Knowledge Management & AI EnablementJul. 2023 -
Present
CrescendoDirector of Training, Knowledge Management & AI Enablement
Gastonia, North Carolina, United StatesI lead Crescendo’s global AI training and knowledge strategy within a thriving $180M+ operations business unit, owning a $1.63M portfolio and guiding a 60-person team across onboarding, instructional design, and post-launch AI support. My work centers on operational readiness, AI optimization, and scalable enablement systems for 200+ SaaS, fintech, and health-tech client programs worldwide. C...
Partner Operations Training Manager – Vendor Enablement and OnboardingJan. 2023 -
Jul. 2023
PartnerHeroPartner Operations Training Manager – Vendor Enablement and Onboarding
Gastonia, North Carolina, United StatesBuilt and led PartnerHero’s first global client-facing training and enablement function, enhancing operational rigor and training ROI across 200+ client programs and industry verticals. Career Highlights: ➤ Operationalized a scalable training model with embedded governance, SLAs, and performance frameworks aligned to contractual expectations. ➤ Led cross-functional rollout of onboarding and e...
Operations ManagerJan. 2022 -
Jan. 2023
PartnerHeroOperations Manager
Gastonia, North Carolina, United StatesDirected global CX operations and vendor strategy for a 100-person delivery team generating $15M in annual revenue. Aligned training, change management, and service delivery to executive business goals and customer satisfaction targets. Career Highlights: ➤ Deployed a training and performance management framework that reduced inefficiencies by 20% and increased productivity. ➤ Led a CX transf...

Christina's Posts

  • 0

    How I can help you

    I design scalable systems, optimize vendor and training networks, and turn growth goals into measurable results through clear roadmaps and execution plans.

  • 0

    People I am looking for

    SaaS, fintech, and health-tech leaders scaling AI ops, CX, or enablement. Experience with 200+ global brands via Crescendo (PartnerHero).

  • 0

    Experience & Cases

    15+ yrs leading AI ops & enablement for SaaS, fintech, health tech. 30% cost reduction, 54% AI containment, 40% margins. Worked with founders, COOs, and executives.

  • 0

    How to contact

No responses yet
0