Years of experience: 2

Project CoordinatorCustomer ServiceChat SupportPhilippinesCopywritingCopywriter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Raymond Cedric's Career Path
IT SpecialistOct. 2025 -
Present
Pasay, National Capital Region, Philippines
Information Technology SpecialistApr. 2025 -
Present
Statefields School, Inc.Information Technology Specialist
Provided technical support for software and hardware issues across faculty, administrative offices, and student computer labs, ensuring minimal downtime and efficient resolution. Conducted regular vulnerability assessments of the school’s website using OWASP ZAP, identifying and reporting potential security risks to improve cybersecurity posture. Maintained and troubleshot networked printers,...
Support RepresentativeNov. 2024 -
Apr. 2025
TelercomSupport Representative
Meeting KPIs like average response time, and user satisfaction ratings. Building rapport with users to ensure they feel valued and heard. Keeping an eye on trends, recurring issues, or feedback to share with the team.

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