Years of experience: 14
Partnerships ManagerVoice OverSales & BizDevCustomer ServiceEntertainmentCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Heather's Career Path
Feb. 2025 -Present
BusinessolverSenior Client Service Lead
United States, ColumbusServe as the day-to-day contact for clients, managing their goals, objectives, and timelines. Educate clients on product updates, system functionality, and resolve complex issues. Proactively coordinate and manage AE activities and open items. Partner with the Sales team on finalist meetings and provide insights to the Service Center team. Maintain Standard Operating Procedures (SOPs) and ...
Jun. 2021 -Feb. 2025
EmpyreanSenior Client Services Manager
United States, MurfreesboroManage internal team resources to retain all products contracted in a manor that results in organic growth, engagement of employees to meet all deliverables Oversight for company initiatives to be completed by all clients managed Point of contact for any escalations with clients and/or vendors Remote
May. 2017 -Jun. 2021
EmpyreanClient Services Manager
I managed day-to-day deliverables with proactive conversations between internal and external teams, including client vendors, for specific benefits Detailed documentation of processes and procedures With these foundations, I was able to project manage two implementations and six Annual Enrollment project plans with my team during this tenure By using the strengths of my teams, we streamlined ...