Chicago, Illinois, United States• Managed all components of POS implementation for new Ballys Casino Chicago, including site survey and hardware deployment.
• Conducted end-user and manager training, provided go-live support, and performed integration testing for various software.
• Implemented risk analysis and mitigation strategies to ensure a successful POS system launch.
United States• Managed daily POS configuration for five properties, ensuring seamless operations.
• Supported new restaurant and bar openings with POS implementations, optimizing efficiency.
• Conducted audits of POS databases and implemented best practice standards for improved performance.
United States• Managed POS implementations for new Caesars Entertainment casino openings, ensuring adherence to enterprise standards.
• Provided integration testing, end user and management training, go live support, and site surveys.
• Collaborated with cross-functional teams to ensure successful implementation and seamless operations. Openings included properties in Baltimore, Las Vegas, Virginia and Ca...