San Diego, California, United States* Collect priorities for our roadmap with our partnerships working with 3P solution (Intellum) to enable greater learning outcomes and business results for Google Customer Support. *Partner with 3P manager and vendor teams to identify and document scalable workflows suitable for vendorization project scoping, execution, and management *Partner with internal and external technology and busines...
Jul. 2016 - Feb. 2022
GoogleTechnical Infastructure Lead, Knowledge and Platforms (Google Technical Services)
Mountain View, California• Oversee product roadmap, strategy, design, and development for Google Ads platforms serving 4 Million users, including Skillshop (skillshop.withgoogle.com) and External knowledge base ( https://support.google.com/skillshop) • Led the deployment of Google Ads certifications ( 9 skill-based certifications across 22 locales) to an external training platform, with course content leading to a 57...