Years of experience: 8

Project CoordinatorExecutive AssistantAssistantCall CenterCustomer Support RepresentativeSupport Specialist

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Marylyne's Career Path
Business Development & Operations Management ConsultantAug. 2025 -
Present
Bloom Beyond.coBusiness Development & Operations Management Consultant
KenyaDeveloped a client ordering system that streamlined requests, reduced fulfillment errors, and improved turnaround time. Built project planning and reporting tools using Excel/Google Workspace, automating inventory/order tracking and generating financial performance dashboards. Coordinated with suppliers, customers, and vendors to strengthen partnerships and support sustainable operations. Mon...
Customer Experience Team Lead (Rattan Direct)Jun. 2024 -
Jul. 2025
Optimise OutsourcingCustomer Experience Team Lead (Rattan Direct)
Led daily operations for a remote, cross-functional team, achieving programme KPIs and service goals. Designed automated dashboards and reporting tools, reducing issue resolution times by 35%. Created and delivered training programmes, boosting productivity and service quality by 25%. Coordinated with fulfilment and supply chain partners, cutting delivery delays. Produced operational insights...
Customer Service ExecutiveNov. 2022 -
Aug. 2024
Optimise OutsourcingCustomer Service Executive
Handled customer queries via email, phone, and live chat with a 90%+ satisfaction rating. Provided accurate product and service information, reducing misinformation-related escalations. Collaborated with operations to resolve delivery and warranty issues, ensuring timely updates to clients. Collected and reported customer feedback to drive product and process improvements. Supported retention...

Marylyne's Posts

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    How I can help you

    • Enhance operational efficiency by optimizing workflows and systems. • Elevate customer experience to boost satisfaction and loyalty. • Lead teams to achieve KPIs and maintain quality standards. • Provide strategic insights and support for business growth. • Foster cross-functional collaboration for seamless operations. • Drive continuous improvement and scalability.

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    People I am looking for

    • Target clients in e-commerce, outsourcing, and consultancy. • Expertise in customer experience operations and automated systems. • Proficient in cross-functional project management. • Experience with e-commerce launches and marketing initiatives.

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    Experience & Cases

    • Solved process inefficiencies and customer experience gaps. • Led analysis and workflow adjustments for service improvements. • Managed cross-departmental projects to enhance efficiencies. • Developed dashboards for performance tracking and decision-making. • Partnered with startups and SMBs scaling operations and improving systems.

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    How to contact

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    About myself

    With over 7 years in project management, I excel in leading cross-functional teams and enhancing client relationships. I drove a 35% sales increase via an e-commerce platform launch and improved fulfillment efficiency by 25%. My strategic initiatives reduced CRM resolution times by 35%, boosting productivity.

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    Job Description

    Seeking a role to leverage my project management and operations expertise to drive business growth. I thrive in innovative, collaborative environments where I can lead projects, streamline processes, and mentor teams, enhancing customer experience and achieving measurable results.

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    How to contact

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    About myself

    With over 5 years in eCommerce, I excel in optimizing operations and enhancing customer experiences. I led initiatives that reduced manual tasks by 40% through AI tools, achieved 95%+ satisfaction in support, and managed cross-border teams for improved accountability.

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    Job Description

    Seeking a dynamic role to leverage my skills in operations and customer success, focusing on AI-driven process optimization. Eager to lead comprehensive projects that enhance workflows and deliver significant impact across teams and customer interactions.

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    How to contact

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    How I can help you

    • Mentor and guide teams effectively • Oversee project completion • Streamline processes • Identify and solve business bottlenecks • Conduct system audits and data analysis • Develop and refine strategic plans

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    People I am looking for

    Startups & scale-ups CX & SaaS companies E-commerce platforms Global mobility & hospitality tech Outsourcing & CX firms Social impact organisations

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    Experience & Cases

    • Designed systems for order and inventory automation • Led teams to exceed targets by 15% with CRM • Managed e-commerce growth by 40% • Coordinated community programs for enhanced access • Focused on small businesses and startups

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    How to contact

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