Years of experience: 30

ITSolution IntegratorCustomer ServiceHelp Desk SupportConsultingSystem Architect

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Rich's Career Path
IT Service Delivery Manager and Automation Lead at USDAJul. 2018 -
Present
US Department of AgrciultureIT Service Delivery Manager and Automation Lead at USDA
United States, Kansas CityDevelop and manage a team to help develop the IT Service Delivery platform for USDA's Enterprise Hosting Services. The platform runs on the Kinetic Data suite of software. Duties include platform architecture including cloud services at AWS, gathering and honing requirements from stakeholders, web development in Kinetic Data Platform and JavaScript, and workflow design and automation in Ruby.
Solutions Engineer / Service ManagerMay. 2013 -
Jul. 2018
USDASolutions Engineer / Service Manager
Worked with customers deploying services in our virtual server hosting environment. Helped manage the IaaS and PaaS hosting service offerings.
Program Coordinator - VolunteerJan. 2013 -
Oct. 2021
Freedom Tech WorksProgram Coordinator - Volunteer
I work as a volunteer for Freedom Tech Works. We work to recycle and refurbish IT equipment, but that's secondary to just building relationships with men from the urban core of Kansas City.

Rich's Posts

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    How I can help you

    • Expert in decoding stakeholder needs and crafting precise IT service requests. • Specialize in automating processes through coding and API integrations. • Skilled at requirement gathering with insightful questioning. • Looking to help with projects on part-time basis.

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    People I am looking for

    • Seeking partnerships with small businesses with small projects. • Focus on enhancing operational efficiency. • Aim to streamline processes through tailored automation.

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    Experience & Cases

    • 8+ years in service delivery and process automation. • Cut server build times from 3 weeks to 90 minutes. • Saved $250k/year with automated vulnerability scanning. • Over $200k/year saved via automated SSL certificate generation. • Simplified service request forms for small businesses.

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    How to contact

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