Years of experience: 16
ITCall CenterInterior Designer🐦 DesignCustomer ServiceHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Jennifer's Career Path
Sep. 2019 -Present
Magimix UKAftersales Coordinator
Surrey, England, United Kingdom* Incident Management & Response: Efficiently managed product troubleshooting and issue resolution, ensuring timely problem resolution and customer satisfaction. * Technical Troubleshooting: Diagnosed and analysed product malfunctions, providing technical support and solutions. * Root Cause Analysis & Reporting: Investigated technical issues and produced detailed feedback reports. These were ...
Feb. 2019 -Sep. 2019
smolCustomer Service Administrator
Surrey, England, United Kingdom* Incident Triage & Response: Acted as the first point of contact for customer issues across multiple channels(email, phone, social media) * Access & Account Management: Resolved sign-up issues and managed customer plan changes. * Communication & Stakeholder Engagement: Provided clear communication to customers regarding technical issues and complaints. * Remote Operations & System Navigation...
Feb. 2017 -Sep. 2017
Fresh Air FitnessAftersales Coordinator / Sales Administrator
Surrey, England, United Kingdom* Incident Management & Co-ordinator Serviced as the first point of contact for aftersales issues. This included co-ordinating site visits and managing escalations, * Process Development & System Optimisation: Designed and implemented a new stock management system, demonstrating problem-solving and process optimisation skills. * Stakeholder Engagement & Communication: Collaborated with divers...