Years of experience: 17
Service Quality ManagerCustomer Success Manager🐦 DesignCustomer ServiceCustomer Care SpecialistPresentation Designer
Trust Score
Exceptionally trusted; proven professional excellence.
Bridget's Career Path
Sep. 2019 -Dec. 2024
Capital OneSenior Manager of Design Operations
Richmond, Virginia Area- Developed tracking and prioritization routines that streamlined resource allocation processes, ensuring business needs were met efficiently and that funding models supported strategic growth to drive enhanced project delivery.
- Built influential relationships with product and tech partners to effectively communicate the design team's working model, securing alignment and exerting strategic...
Mar. 2016 -Oct. 2018
SnagajobDirector of Communication Design
Richmond, Virginia AreaLed the internal design team that supported Snag’s Sales and Marketing partners. As a leader and a designer, I oversaw all creative deliverables, including: brand awareness, multi-channel marketing campaigns, direct and email engagement, web experiences and sales collateral. - Coordinated a team of communication designers in new engagement models, successfully integrating Agile methodologies ...
May. 2011 -Feb. 2016
SnagajobManager of Visual Design
Richmond, VABalanced my own individual design contributions with leading a quickly growing team of visual designers. While delivering high fidelity design that bring wireframes to life - I
advocated endlessly for strong design processes such as Snag’s first pattern library and Agile delivery methods. - Trained visual designers to use valuable UX design practices, such as design discovery and qualitative ...