Years of experience: 10

Tech SupportITCustomer ServiceHelp Desk SupportChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lourdes's Career Path
Technical Cs Associate, BlinkOct. 2024 -
Present
Blink, an Amazon CompanyTechnical Cs Associate, Blink
United StatesProviding prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email Working with other customer support teams to ensure a consistent and high-quality level of support Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments Acting as an advocate for our customers by reporting and acting ...
Technical Support SpecialistSep. 2022 -
Oct. 2024
AppleTechnical Support Specialist
Dallas, Texas, United StatesTroubleshooted and diagnosed on iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software. Explained the origins of technical issues using a deep understanding of hardware and software components. Identified customer needs and presented product and service solutions. Empathized with customers when technology was not working as expected and explained co...
Sales SpecialistFeb. 2020 -
Sep. 2022
AppleSales Specialist
Dallas, Texas, United States

Lourdes's Posts

  • 0

    How I can help you

    Offer remote tech support for Windows, macOS, iOS. Specialize in device setup, network maintenance, and user training. Identify root issues, provide clear solutions, and ensure client satisfaction with seamless operation.

  • 0

    People I am looking for

    Looking for clients in tech, retail, and services. Experience with Apple IT Support and Blink IT Security Cameras. Tailored support for small businesses and entrepreneurs to enhance technology systems.

  • 0

    Experience & Cases

    Experience with Apple environments and Blink security cameras. Support for individuals, small businesses, and remote teams. Aim to connect with companies and professionals needing remote IT support and Help Desk consultancy.

  • 0

    How to contact

No responses yet
0
  • 0

    How I can help you

    I resolve technical issues swiftly and effectively, providing remote support for hardware, software, and networks. I manage Help Desk requests, configure devices, install OS, and enhance user experience to ensure operational continuity and productivity.

  • 0

    People I am looking for

    I’d like to connect with entrepreneurs, tech companies, and recruiters looking for reliable remote IT support and efficient Help Desk collaboration.

  • 0

    Experience & Cases

    • Resolved OS and connectivity issues • Configured and optimized new devices • Supported security systems • Enhanced software performance and network security • Quick, reliable service for small businesses and individual users

  • 0

    How to contact

No responses yet
0