Years of experience: 10

ITCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Richelle's Career Path
Senior Customer Success ManagerSep. 2024 -
Present
EmburseSenior Customer Success Manager
- Lead cross-functional collaboration and project management initiatives to streamline support ticket workflows, and internal team training, resulting in a 30% increase in ticket resolution efficiency and enhanced customer satisfaction. - Develop, implement, and optimize scalable SOPs and customer success playbooks in Zendesk, driving operational excellence and faster response times across Mi...
Client Success SpecialistApr. 2023 -
May. 2024
UltraLinQ Healthcare SolutionsClient Success Specialist
New York, United States- Reduced churn by 20% through proactive customer engagement, needs assessment, and fast issue resolution—leveraging tools like CRM, data analytics, and feedback loops. - Increased upsells and cross-sells by 8% through strategic account reviews, product education, and identifying expansion opportunities aligned with customer goals. - Acted as a liaison between clients and cross-functional tea...
Customer Success SpecialistOct. 2020 -
Apr. 2023
MS Shift, Inc.Customer Success Specialist
New York City Metropolitan Area- Led training and onboarding programs for 180+ clients, focusing on secure product adoption and compliance best practices—driving a 12% increase in overall platform utilization. - Strengthened customer relationships across high-value accounts, resulting in a 20% increase in client retention and upsell revenue, outperforming the team average by 12%. - Facilitated strategic business reviews (Q...

Richelle's Posts

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    How I can help you

    By managing administrative tasks, I free up your schedule, enabling you to focus on scaling your business. I assess your current setup, identify priorities, and implement a streamlined organization to ensure alignment with your needs.

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    People I am looking for

    - Entrepreneurs and executives seeking efficiency - Businesses aiming to scale with strategic support - Clients needing tailored administrative solutions

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    Experience & Cases

    - Proven track record in executive support - Successfully optimized client workflows - Positive feedback from previous collaborations

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    How to contact

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