Years of experience: 13
ITExecutive CoachSales & BizDevHR🐦 DesignCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Sonya's Career Path
Apr. 2025 -Present
Cuyahoga Community CollegeInformation Technology Instructor
• Developed curriculum for various information technology courses, including Microsoft Office 2019 and Google IT Support
• Created rubrics, ADA Compliant training material and other teaching tools
• Composed comprehensive after-action reports to evaluate program effectiveness to promote a culture of continuous improvement • Facilitated in-person weekly training sessions
Sep. 2020 -Feb. 2024
Beacon Hill - University HospitalLearning And Development Specialist II
• Managed multiple L&D projects concurrently while meeting tight deadlines and strict quality standards in a fast-paced environment; pivoted quickly to address changing needs and priorities.
• Collaborated with cross-functional teams to conduct training needs assessments; utilized advanced Excel skills to analyze data and create reports for management and key stakeholders.
• Conceptualized, d...
Sep. 2019 -Sep. 2020
Cuyahoga County Public LibraryTechnology Instructor
Cuyahoga County, Ohio, United States• Championed a comprehensive training program overhaul and developed new curricula, achieving a 12% increase in Microsoft Word certification pass rate within the first year.
• Orchestrated instructor-led and web-based training sessions; tracked training progress and kept records of employee training participation, progress, and certification achievement.
• Evaluated training program success a...