Years of experience: 8

Call CenterITTechnical Support AgentCustomer ServiceHelp Desk SupportProject Manager

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Flora's Career Path
Senior IT Service Desk AdministratorOct. 2021 -
Present
TeamViewerSenior IT Service Desk Administrator
Yerevan, Armenia
IT Service Desk AdministratorOct. 2021 -
Dec. 2022
TeamViewerIT Service Desk Administrator
Service Desk Senior SpecialistNov. 2020 -
Oct. 2021
DigitainService Desk Senior Specialist
Key responsibilities - Responsible for Quality Check of Tickets processing and proposing constant measures for service quality improvements. - Contribute to and participate in Project Management activities. - Manage and coordinate urgent and complicated issues.

Flora's Posts

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    How I can help you

    • Manage ticketing systems effectively • Develop workflow automations • Implement business rules • Integrate with APIs • Solution-oriented and customer-focused

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    People I am looking for

    • Businesses seeking automation • Enhance daily processes • Simplify mechanical tasks • Improve efficiency and productivity

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    Experience & Cases

    • Built onboarding for 2000+ employees • Enhanced internal ticketing system • Automated tasks and improved collaboration • Worked with TeamViewer

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    How to contact

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