Years of experience: 26

Chat SupportConsultingCall CenterStartup FounderMarketingCustomer Support Representative

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Rosejoy's Career Path
Group Customer Loyalty ManagerApr. 2017 -
Present
Sarova HotelsGroup Customer Loyalty Manager
Nairobi, KenyaPassionate about the Customer and overall expectations. Job Purpose: To assist in developing, execute and manage Loyalty programs and its operations for Sarova properties and ensure growth in the Loyalty programs so as to achieve Return on Investment to the company.
Customer ServicesApr. 2011 -
Jan. 2017
Serena HotelsCustomer Services
George Williamson House Ngong Road 4th Ngong Avenue
Serena Hotels Loyalty Program Group Customer Services ExecutiveMar. 2011 -
Mar. 2017
Tourism Promotions Services (K) LtdSerena Hotels Loyalty Program Group Customer Services Executive
NairobiAssist to design the Loyalty Programs for Serena Hotels To design the software and get it developed from the service providers for Loyalty Programs Programs implementation, monitoring and management To develop marketing campaigns, and also write content for website and work with the developers to keep the website competitive Coordination between Serena Hotels Properties in Africa for successf...

Rosejoy's Posts

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    How I can help you

    Executing strategic email campaigns and delivering top-notch customer support while analyzing performance metrics and collaborating with teams to enhance marketing strategies effectively.

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    People I am looking for

    Seeking clients in membership management, demonstrating proven success in scaling from 2,500 to 120,000 members in five years.

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    Experience & Cases

    Forged partnerships for global member benefits and developed a hybrid cash-points loyalty program. Assisted small businesses and start-ups in loyalty and membership services.

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    How to contact

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