Years of experience: 12

ProducerActorITSolution IntegratorFilm Editor🐦 Design

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alexander's Career Path
Client Success ManagerNov. 2024 -
Present
NetConnectClient Success Manager
Staten Island, New York, United States-Manage book of business and relationships for over 50 internal companies under NetConnect MSP umbrella -Act as primary point of contact for IT consulting and solution streamlining -Automation development for improving company and clientele needs. (Zapier/MS Flow/Power Automate) -Utilize Microsoft Streams/Clipchamp for Internal Standard Operating Procedures - Both Sales and Technical SOPs -Lo...
IT Infrastructure End User Support at BetMGMJul. 2022 -
Nov. 2024
BetMGMIT Infrastructure End User Support at BetMGM
-Manage compliance requests for Primeline Enterprise access (Casino access level) -Troubleshoot ServiceNow tickets -Onboarding lifecycle management, Software Troubleshoot, Network Troubleshoot, -IT Asset management within ServiceNow -Assist global network engineering team with new office server buildout -Active Directory user management
Helpdesk Support TechnicianJan. 2019 -
Jul. 2022
Mitsubishi Tanabe Pharma AmericaHelpdesk Support Technician
Jersey City NJ-Lead helpdesk support technician for 5 different Mitsubishi Tanabe Entities supporting 150 onsite users and another 200 across the country as well as Canada -Overseeing new employee technology onboarding needs and providing training. Regularly coordinating with HR department to perform new employee onboarding. Find ways to streamline and reduce procedure time -Submitting requests to home off...

Alexander's Posts

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    How I can help you

    Solve challenges with cloud virtualization and enhance internal sales and client relations. Leverage IT and cloud solution expertise to boost sales performance with three years of proven experience.

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    People I am looking for

    Seeking clients of any size to provide tailored solutions and enhance operational efficiency. Aim to build strong, lasting partnerships that drive mutual success.

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    Experience & Cases

    - Streamlined contract submissions for an architecture firm - Met Windows 11 deadlines for clients - Managed security for BetMGM casinos - Past clients: BetMGM, MJM & A Architects, Harrison Public Library, Listowel Inc

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    How to contact

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    About myself

    With over a year of MSP experience as a Client Success Manager, I have led Windows 10 to 11 migrations and managed prime line enterprise systems for casino security at BetMGM LLC.

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    Job Description

    Seeking a role in internal sales management, focusing on client relations, SOP documentation, and serving as a technical translator to enhance communication and efficiency.

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    How to contact

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