Years of experience: 17

Startup FounderMarketingITCustomer ServiceConsultingChief Customer Officer (CCO)

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Alex's Career Path
VP, Customer Success - Moniepoint GBJun. 2024 -
May. 2025
Moniepoint GroupVP, Customer Success - Moniepoint GB
London Area, United KingdomExCo member, tasked with building the global FX Customer Success Function at Africa's latest Fintech Unicorn. Strategically delivered seamless, compliant, multi-market support spanning West Africa, East Africa, Europe, and the US. Conducted Multi-Market Customer Research, designed Cross Border Customer Journeys, and oversaw Moniepoint's custom CRM deployment. Led Product development for Custo...
Country Head, Customer SuccessNov. 2023 -
Jun. 2024
Moniepoint GroupCountry Head, Customer Success
Nairobi County, Kenya
Head of Customer ExperienceNov. 2021 -
Nov. 2023
Absa Bank KenyaHead of Customer Experience
Nairobi, KenyaFrom leading the bank's Digital Customer engagement strategy, to a wider Customer Experience mandate (processes, platforms, and customer-centric culture). Developed and implemented a digital-first customer value optimisation strategy that resulted in: USD 10M in monthly cross-sell & up-sell value. 1.5x growth in the mortgage book. Doubling of bancassurance monthly customer growth rate Doublin...

Alex's Posts

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    About

    • 17+ years in fintech & digital growth • Expertise in transforming ideas to impactful products • Proven track record of scaling customer bases rapidly

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    Cases & Experiences

    • Generated over $100M in new revenue • Successfully executed 40+ projects • Delivered measurable impact across various sectors

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    Work Order

    • Build and scale customer-facing functions • Lead digital product rollouts • Transform insights into growth outcomes • Collaborate across tech, ops, commercial teams • Embrace design thinking and lean delivery

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    How to contact

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    About

    • 15 years in customer value optimization • Expertise in digital CRM strategy • Skilled in product experience and journey mapping • Proficient in communication and engagement planning

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    Cases & Experiences

    • Extensive experience with startups and corporates • Managed 50+ innovation projects in Africa and UK • Generated over USD 100 Million in revenue

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    Work Order

    We help with: • Conducting user research and synthesis • Refining customer value propositions • Crafting UX and UI strategies • Managing product commercialization • Developing CRM and engagement strategies • Enhancing digital communication

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    How to contact

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