RunPod is a fast-growing AI infrastructure startup enabling developers to spin up GPU cloud environments with ease. I was brought in as the first dedicated content hire to establish voice, build editorial systems, and lay the groundwork for scalable, search-optimized, and community-aligned content. My work focused on helping RunPod go beyond pure demand gen—elevating the blog from a low-impac...
remote• Founded, built, hired, trained, and managed a team of 5 customer support engineers.
• Wrote a customer support handbook and established clear communications standards.
• Led the planning and execution of the company’s annual user conference, Laracon US 2024, with 960 attendees, 18 sponsors, and 17 speakers. • Sourced vendors and supplies, including custom branded items. • Managed relationsh...