Manages and optimizes the end-to-end customer experience by owning all transactional and regulatory communications for Brightspeed. Drives system improvements, ensures compliance, and leads cross-functional efforts to define the customer journey for product launches and decommissioning.
Key Accomplishments:
• Owned and optimized all transactional and regulatory customer communications, ensuri...
Chicago, Illinois, United StatesManaged Fitness & Health Division marketing by developing and executing a cohesive marketing plan while collaborating with sales and management teams. And worked as a part of the central business office digital marketing team. Key Accomplishments: Created and executed a consistent and cohesive marketing plan around social media, both organic and paid Systematized the lead generation and nurtu...
Urbana-Champaign, Illinois AreaWorked with the management team and marketing team to create a cohesive brand and messaging. Key Accomplishments: Designed sales tools with a cohesive brand voice (business cards, brochures, whiteboard videos, proposal templates, and email marketing templates) Redesigned marketing tools (social media, student brochures, digital materials, emails templates) Worked as part of the inside sales t...