Years of experience: 17

Data Entry SpecialistData EntryCustomer Care SpecialistChief Customer Officer (CCO)Help Desk SupportCustomer Service

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Agata's Career Path
PMO Support & Document ControllerFeb. 2025 -
Present
AtosPMO Support & Document Controller
Poland, BydgoszczPMO Support (Temporary Assignment) | Feb 2025 – Apr 2025 Provided short-term PMO support, coordinating project activities and ensuring smooth communication across stakeholders. Responsibilities included scheduling meetings, organizing and maintaining SharePoint structures, and supporting day-to-day project operations and documentation.
Back Office Team Manager for Fedex Feb. 2023 -
Feb. 2025
AtosBack Office Team Manager for Fedex
Poland, BydgoszczManaged a complex back-office operation delivering 24/5 support for U.S.-based customers. Led an international team of 31 support staff and shift leaders, overseeing end-to-end service operations including scheduling, time reporting, holiday administration, and performance management. Key responsibilities and achievements: Drove performance through structured feedback, coaching, and continuou...
Resource & Workforce Planner (IaaS & SDI Teams) for AchmeaSep. 2020 -
Jan. 2023
AtosResource & Workforce Planner (IaaS & SDI Teams) for Achmea
Poland, BydgoszczPosition: Resource & Workforce Planner (IaaS & SDI Teams) Responsible for resource and workload planning across Infrastructure as a Service (IaaS) and SDI teams, ensuring optimal workforce utilization and operational efficiency. Key responsibilities: Managed workforce planning activities including forecasting, scheduling, and real-time adjustments  Coordinated communications, meetings, and da...