Years of experience: 15
CopywritingCall CenterMarketingTranslatorSoft Skills TrainerHR
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Anastasia's Career Path
Mar. 2023 -Present
Mercats CityTraining & Quality Team Lead
Barcelona, Catalonia, Spain- Lead and mentor a 4-member Training & Quality team, setting strategic direction and fostering professional growth to deliver high-impact learning and QA services for a 30-member operations team, achieving a mNPS of 9.2/10
- Optimized onboarding processes by designing and implementing learning programs in the LMS, reducing new hire ramp-up time from 5 weeks to 3 weeks
- Created and rolled ou...
Jul. 2021 -Mar. 2023
Mercats CityTraining & Quality Specialist
Barcelona, Catalonia, Spain- Adapted and scaled onboarding & training processes during 170% team growth in one year (from 20 to 54 people), enabling rapid upskilling of new hires and ensuring consistent performance despite accelerated timelines
- Designed and delivered operational training programs aligned with compliance standards, reducing errors and audit findings across the team
- Implemented quality assurance proc...
Jun. 2020 -Jul. 2021
AMBAR SOLUCIONES SAFinancial Operator
Barcelona, Catalonia, Spain- Managed financial transactions, ensuring compliance with internal policies and regulatory requirements, while serving as the primary escalation point for the Customer Service team on client transaction inquiries
- Developed strong analytical and problem-solving skills in a fast-paced financial environment