Years of experience: 4
Call CenterITCustomer ServiceBanking OperationsCustomer Success ManagerFinance
Trust Score
Exceptionally trusted; proven professional excellence.
Phani Sarath's Career Path
Jun. 2021 -Aug. 2023
AmazonRisk Specialist I
Hyderabad, Telangana, India• Successfully led projects across people, processes, and tools, ensuring multi-functional representation and improvements from concept to implementation.
• Spearheaded detection improvements, enhancing automated decisioning on compromised accounts and reducing false positives. • Managed Escalation Reviews, compiling data and complete any necessary Root Cause Analysis and effectively implemen...
May. 2020 -Jun. 2021
AmazonSenior Analyst
Hyderabad, Telangana, India• Managed two Audit mechanisms that were initiated to help perfect and improve the ML Models/SQL Based Queries. Managing end to end, collaborating with Data Scientists, Business Analysts, Product Managers and Operations, suggesting and making necessary changes to the SOPs.
• Managed a team of 8 Risk Investigators, On-boarding the investigators into the Escalation process, training and orienta...
Nov. 2018 -May. 2020
AmazonAnalyst
Hyderabad, Telangana, India• Managed incoming operational volumes across nine queues, focusing on fraud prevention and analysis, including, reported client abuse, proactive fraud detection, client appeals, customer abuse, customer appeals, fraud related escalations, automated fraud enforcements, repeat contact management, stakeholder management.
• Managed complex cases with a detailed-oriented approach, driving resolut...