Years of experience: 11

Sport FanTutorMarketingCustomer ServiceHelp Desk SupportCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Luana's Career Path
Customer Support SpecialistNov. 2023 -
Present
SparkLoopCustomer Support Specialist
Santos, São Paulo, BrasilResponsible for delivering high-quality, user-focused support to newsletter creators and media brands, ensuring a seamless experience across onboarding, troubleshooting, and platform navigation. Collaborates with product and engineering teams to escalate technical issues and improve platform performance. Contributes to internal processes through the development of SOPs, help center articles, ...
Business Intelligence AnalystFeb. 2020 -
Nov. 2023
WILLIAMS SERVICOS MARITIMOS LTDABusiness Intelligence Analyst
Santos, São Paulo, BrasilOperations Executive focused on the Brazilian commodity and maritime logistics market. Conducted market research and data analysis to support business planning and client decision-making. Responsible for coordinating daily line-up reports across Brazilian ports for bulk import and export operations, preparing commercial reports tailored to the agribusiness sector. Provided chartering consulta...
Marketing Research AnalystFeb. 2014 -
Jan. 2019
Alphamar Agência MarítimaMarketing Research Analyst
Santos, São Paulo, BrasilBegan in the administrative department and later moved into Marketing, working in Business Intelligence and Market Research. Collected and analyzed port data from partner companies and seven branch offices, delivering standardized and customized reports based on client needs. Transitioned into Port Operations, providing direct support onboard vessels, preparing documentation for berthing and ...

Luana's Posts

  • 3

    Como posso ajudar você

    As a bilingual assistant with a background in International Relations, I excel in customer service, translation, and strategic support. At SparkLoop, I enhance user experience by collaborating with product and engineering teams. I also have experience in market intelligence, logistics, and global trade.

  • 3

    Pessoas que estou procurando

    - Practical experience in global firms - Strategic, analytical with personalized solutions - Bilingual communication: English-Portuguese - Detail-oriented, organized, results-driven - Expertise in customer service, data analysis - Adaptability with a global perspective

  • 3

    Experiência & Casos

    - Open to diverse companies valuing clear communication - Interested in international businesses, startups - Keen on tech firms, agencies needing bilingual support - Skilled in customer service, translation - Strategic analysis for quality work

  • 3

    How to contact

No responses yet
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  • 0

    Sobre mim

    Possuo vasta experiência em atendimento internacional, operações globais e análise de mercado. Na SparkLoop, otimizei processos e melhorei a experiência de clientes, reduzindo tempos de resposta. Desenvolvi relatórios estratégicos para decisões no comércio exterior e coordenei informações logísticas em portos brasileiros.

  • 0

    Descrição do Emprego

    Busco uma posição que permita aplicar minhas habilidades bilíngues e experiência em atendimento ao cliente, análise de dados e comunicação. Valorizo empresas que promovem eficiência e aprendizado contínuo, especialmente nas áreas de Customer Success, operações globais e inteligência de mercado.

  • 0

    How to contact

No responses yet
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  • 0

    Sobre mim

    With extensive experience in international customer service, global operations, and market analysis, I've driven efficiency and enhanced client experiences at SparkLoop. I crafted support materials, cut response times, and developed strategic reports, aiding major commodity firms in decision-making.

  • 0

    Descrição do Emprego

    I seek a role leveraging my bilingual skills and international expertise in customer service, data analysis, and communication. I'm drawn to companies prioritizing efficiency, continuous learning, and collaboration, particularly in Customer Success, global operations, translation, or market intelligence.

  • 0

    How to contact

No responses yet
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