Years of experience: 8
Call CenterCustomer Support RepresentativeTranslatorCall Center SupervisorCall Center TrainerTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Martina's Career Path
Dec. 2020 -May. 2025
AT&T Global Network ServicesShift Lead
Leading teams across multiple LOBs, motivating team members, providing feedback, providing skill transfers, trainings, leading team huddles and team meetings; working on deep dives and presenting results; working on multiple projects. Leading Brand up project in Kosice center- processing orders, awarding points. Part of Zero transfer project, prepared coaching material, coached and led the de...
Jun. 2018 -Nov. 2020
AT&T Global Network ServicesASSISTANCE DESK TEAM
coaching and supporting agents, preparing presentations, taking ownership of the escalated calls, following up the difficult issues, attended several hiring interviews, supported several nesting groups. Leading Chat Validity tracking project – collecting data from Smartchat based on which coaching sessions with agents were lead.
Jul. 2016 -Jun. 2018
AT&T Global Network ServicesCustomer Care Representative
Customer care agent at the call center, technical support for the customers located in the USA. Finding the best and quickest solutions for the customer via phone, educating the customers, guiding customers how to fix their issues by them-selves, Preparing the short courses for the employees, coaching the new employees, overachieving the targets.